Nice n Easy Entertainment (PSG)

Terms & Conditions of Booking

Effective Date: July 2026

These Terms and Conditions apply to all bookings made with Nice n Easy Entertainment (PSG) ("we", "our", "us"). By confirming a booking, the client ("the Customer") agrees to these terms.

1. Bookings

1.1 All bookings are subject to availability.

1.2 A booking is confirmed once it has been accepted by Nice n Easy Entertainment (PSG), either in writing, by email, or verbally.

1.3 The person making the booking confirms they are authorised to act on behalf of the care home or organisation.

2. Performance

2.1 We will provide professional live entertainment at the agreed venue, date, and time.

2.2 Performance times will be agreed at the time of booking. Any changes should be requested as early as possible and are subject to availability.

2.3 We reserve the right to substitute an entertainer of similar quality if unforeseen circumstances prevent the originally booked performer from attending.

2.4 Nice n Easy Entertainment (PSG) guarantees the attendance of a minimum of one performer for every booking. At our sole discretion, we may provide up to four performers at no additional cost to the Customer.

3. Venue Requirements

The Customer agrees to provide:

• Safe and reasonable access to the venue.

• A suitable performance area that is clean, level, and free from hazards.

• Access to a standard 13-amp electrical socket where required.

• Adequate parking where available.

• A safe environment for performers at all times.

·         If, upon arrival, the venue or performance area is deemed unsafe or unsuitable for the performer(s), Nice n Easy Entertainment (PSG) reserves the right to refuse to perform. In such circumstances, the full agreed performance fee will remain payable and an invoice will be issued accordingly.

The Customer must ensure that at least one member of staff remains present throughout the performance to supervise residents and assist if required.

4. Fees and Payment

4.1 Our fees will be confirmed at the time of booking.

4.2 Unless otherwise agreed, payment is due within 30 days of the invoice date.

4.3 Late payments may incur statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Cancellation Policy

By the Customer

• More than 14 days before the performance: No cancellation fee.

• Between 7 and 14 days: 50% of the agreed fee.

• Less than 7 days: 100% of the agreed fee.

We appreciate that emergencies can occur and will always try to accommodate rescheduling where possible.

By Nice n Easy Entertainment (PSG)

If we must cancel due to illness, emergency, or circumstances beyond our control, we will:

• Offer a suitable replacement performer where possible; or

• Rearrange the performance; or

• Refund any monies already paid.

Our liability is limited to the amount paid for the booking.

6. Delays

If access to the venue or residents is delayed beyond the agreed start time due to circumstances outside our control, the performance may be shortened to avoid affecting later bookings.

7. Health and Safety

We comply with relevant health and safety requirements.

The Customer is responsible for ensuring the safety and wellbeing of residents during the performance, including appropriate supervision where required.

8. Photography and Recording

Photographs or recordings of our performers may not be used for commercial purposes without our prior written consent.

We will not photograph or record residents without the express permission of the care home and any necessary consents.

9. Public Liability Insurance

Nice n Easy Entertainment (PSG) maintains appropriate Public Liability Insurance. Copies of our insurance certificate can be provided upon request.

10. DBS Checks

Where applicable, our performers hold DBS certificates. Documentation can be provided if requested.

11. Force Majeure

Neither party shall be liable for failure to fulfil their obligations due to circumstances beyond reasonable control, including but not limited to severe weather, government restrictions, pandemics, industrial action, power failure, or other unforeseen events.

12. Liability

We accept responsibility only for loss or damage caused by our negligence.

We shall not be liable for indirect or consequential losses, including loss of revenue or reputation.

13. Complaints

If you are dissatisfied with any aspect of our service, please notify us within seven days of the performance. We will investigate promptly and work with you to resolve the matter fairly.

14. Data Protection

Any personal information collected during the booking process will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We will only use your information for booking administration, invoicing, and communicating about our services.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Details

Nice n Easy Entertainment (PSG)

Email: _______________________

Telephone: ___________________

Website: _____________________

These Terms & Conditions are effective from the date shown above and remain in force until updated or replaced.